Submitting a request
Use the in-app account deletion control when available. You may also email info@delquro.com from the address associated with the account and include the product name. Do not include passwords, PINs, photographs, medical information, or other sensitive content in the request.
Verification and organizational accounts
DelQuro may request information reasonably necessary to verify identity, authority, and the account involved. A parent or legal guardian may request deletion of a ChoreMouse child profile. DelQuro Connect data controlled by an employer or veterinary facility may require action by that organization’s authorized administrator and may remain subject to its retention requirements.
What deletion means
Following verification, DelQuro will delete or deidentify account information under its control except information reasonably retained for security, fraud prevention, transaction records, legal compliance, dispute resolution, enforcement, or other purposes permitted by law. Deleted information may remain for a limited period in access-restricted backups until ordinary rotation. Content previously shared with other authorized users or controlled by an organization may not be removed from their records.
Subscriptions
Deleting an account or application does not necessarily cancel an Apple, Google, or other third-party subscription. Cancel the subscription through the platform used for purchase.
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